All trade sizes indicated in the product pages are approximate sizes. Most matting shrinks during the manufacturing process and is therefore never exactly true to the stated trade size. There is a manufacturer's tolerance of approximately +/- 3-5%.
The color swatch images that you view for each floor mat may not be the exact color of the actual fiber colors of the delivered mat. The colors that you view may be greatly affected by your monitor and settings. Therefore, we can not guarantee that the color you see is completely accurate of the actual mat color.
All Logo Mat orders will have an artwork proof created before production. An artist will create a proof based on customer color requests and layout. A proof will be emailed to customer for approval before manufacturing.
All orders will be shipped via UPS or FedEx Ground. FOB (also known as f.o.b.) Shipping applies to all orders. Shipping cost is determined by items' size, weight, and destination address. We will ship without signature required unless otherwise requested. For expedited delivery, please contact our customer service department before placing your order. Free Shipping promotions exclude Alaska, Hawaii, and U.S. Territories.
We will accept returns on many of our products only with a return authorization number (call or email for this number). All returns must be made within 10 days of receipt of goods. Customer is responsible for return shipping in original box. There is a 25% restocking fee for all returned items. We will not accept returns of used items under any circumstance. There are no returns on custom orders including Logo Mats, custom sizes, and custom colors.
Waterhog Floor Mats recognizes that there may from time to time be typographical errors within product specifications, sizes, and pricing. In the event of a pricing error, customer will be contacted with changes. Waterhog Floor Mats reserves the right to cancel any order.
Due to the constant variability of all outside factors, Waterhog Floor Mats reserves the right to change any and all pricing at its sole discretion on its web site.
We are a trusted Authorize.net partner site, and for the benefit of our customers, we deploy 128-bit secure socket layer (SSL) encryption on all cart checkout pages. All orders are processed through American Floor Mats, LLC.
Purchase orders are accepted for all purchases with prior approval. Please contact our customer service department at 800-762-9010 or email us at firstname.lastname@example.org.
Waterhog Floor Mats may collect information about our customers including name, address, email, and phone numbers. We keep all our customer information safe and secure. All information is kept strictly for in-house use only and will never be sold, rented, or traded to any other company or individual for any reason.